Orders are generally processed within 2–4 business days, excluding weekends, holidays, preorder periods, launches, and periods of unusually high order volume.
Processing time is separate from carrier transit time. Once an order ships, tracking information will be sent to the email address provided at checkout.
Customers are responsible for providing a complete and accurate shipping address. Please review the address before completing an order.
Contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after an order has entered fulfillment.
WS by Dae is not responsible for carrier delays, weather interruptions, customs delays, or other events outside our reasonable control. However, please contact us if tracking indicates that a shipment may be lost so we can review the available information and determine the appropriate next step.
Due to the professional nature of our products, all sales are final except where otherwise required by law.
We do not accept returns or exchanges based on preference, change of mind, failure to review product information, inability to use the product, or dissatisfaction unrelated to damage, defect, or fulfillment error.
If an item arrives damaged, appears defective, or you receive the wrong item, contact myorder@wsbydae.com within five calendar days of delivery.
Include:
• Your full name
• Order number
• A description of the issue
• Clear photographs of the product
• Photographs of the internal packaging and shipping box
• A photograph of the shipping label
• Lot or batch information, when applicable
Do not discard the product, packaging, or shipping box while the claim is being reviewed. We may request additional information or require the product to be returned.
After review, WS by Dae will determine the appropriate resolution, which may include replacement, store credit, refund, or another remedy required by law. Submission of a claim does not guarantee a particular resolution.
WS by Dae reserves the right to deny claims submitted outside the stated period or without the information reasonably required to investigate, except where applicable law requires otherwise.
Product reactions are handled separately from shipping-damage claims. If an unexpected reaction occurs, stop using the product and follow the instructions contained in our Professional Use & Legal Disclaimer.
Contact myorder@wsbydae.com with the subject line “Product Reaction” and include the product name, date of use, preparation and application details, photographs when appropriate, and a description of the reaction.
Serious symptoms require prompt medical attention. Do not delay medical care while waiting for a response from WS by Dae.
WS by Dae
Operated by Dae Dreams LLC
Order Support
Myorder@wsbydae.com
For order-related issues and inquiries.
Technical Support
Techhelp@wsbydae.com
For website-related issues or technical assistance.
General Inquiries
Hellodae@wsbydae.com
For general questions and inquiries.
Effective date: 2026
WS by Dae is a brand operated by Dae Dreams LLC.